FAQs
Can't find the answer you're looking for? Write to us at info@incredy.it
Why should I use a specific intimate cleanser for men?
Most men use the same cleanser as their partner, and therefore probably with an acidic pH, or, even more often, they use for their genital areas the cleanser they usually use in the shower or wash their hands and face, which probably has an alkaline pH and may contain aggressive surfactants and foaming agents. For this very reason, we have developed a product specifically intended for male intimate hygiene; this product has a physiological pH (pH 5.5), which respects the skin of the external male genitals.
When will my package arrive?
PACKAGES will travel with Poste Italiane and will always be monitorable via the shipment tracking that will be provided via email. Delivery times are (2-3 working days).
Is shipping free?
Shipping is FREE on all orders over €19.80. Orders under €19.80 will be charged €5.60 VAT included.
How can I use my discount code?
At CHECKOUT, on the order summary page, you will find a box where you can enter the DISCOUNT CODE. Once entered, click on “APPLY” and the discount will be immediately applied. For any problem, do not hesitate to contact us. NB Only one discount code is applicable at a time.
What payment methods do you accept?
We accept payments made with: Paypal, Visa, MasterCard, American Express, Maestro, Ideal, Bancontact, Shop Pay, Apple Pay and Google Pay. For any problem do not hesitate to contact us.
Where can I find your products?
At the moment you can only find them in our online shop.
Can I order a gift for someone?
Sure! Just write us the recipient's address and, in the order notes, specify that it is a gift. We will make sure that your gift is truly AMAZING and, above all, unforgettable! Gift package on the way!
How can I make a return?
If you have decided to return the product, we are sorry to hear that, but we understand your choice. If you wish to proceed, our Return Policy allows you to return the product within 14 days of receipt and we will refund you as soon as the product is delivered to us. Please note that you will be responsible for shipping costs and we kindly ask that you return the product in its original condition.
Can I use Incrediy Balls to shower too?
Of course, we know very well that not everyone is practical with bidets! And we also know very well that in the shower we spend ¾ of the time washing our private parts, so why not do everything with INCREDYB**LS? We did it on purpose
Why do the products foam little?
Simply because they are natural products free from any chemical agents.