FAQs
Why should I use a specific intimate cleanser for men?
If you're one of those people who uses the same cleanser as your partner, or—even worse—the same one you use for showering, washing your hands, and face, know that your intimate area won't thank you. "Universal" products often have the wrong pH (too acidic or too alkaline) and contain harsh ingredients.
Incredy Balls has a physiological pH (5.5) designed specifically for the skin of the male genitals: zero discomfort, zero risks. Simple
When will my package arrive?
We ship everything with an incredible partner, and as soon as your package leaves, you'll receive an email with the tracking.
Estimated delivery time? 2-3 business days (barring unforeseen circumstances or particularly curious postmen).
Is shipping free?
Yes, for all orders over €19.80 .
Below that threshold, shipping costs 5.60 euros (VAT included).
A few euros you can avoid by adding something to your cart. Be smart.
How can I use my discount code?
At checkout, you'll find the "discount code" box: enter your code and click "Apply."
The discount appears immediately, without any strange magic.
What payment methods do you accept?
We accept Paypal, Visa, MasterCard, American Express, Maestro, Ideal, Bancontact, Shop Pay, Apple Pay and Google Pay, Satispay .
If you have another payment method in mind, please let us know. We don't promise miracles, but we'll try.
Where can I find your products?
Currently only available in our online shop or on Amazon.
How can I make a return?
Changed your mind? No problem.
You can return the product within 14 days of receiving it.
Quick refund as soon as the package arrives (shipping costs are at your expense).
Only one rule: the product must be in its original condition.
Can I use Incredidy Balls to shower too?
Of course. Not everyone is familiar with the bidet, we know that well.
And in any case, the time you spend in the shower washing yourself "there" is never enough: you might as well use the right cleanser, everywhere.
Incredy Balls is also designed for this and also try our Fack Totum body wash.
Why do the products foam little?
Because they are natural and free from chemical junk.
The abundant foam only serves to make you believe that you are “cleaning more”, but this is not the case.
We focus on substance, not special effects.